Refund / Cancellation Policy

Saving a Level 1 intake is free at this stage and is not a purchase. There is no payment to refund or paid service to cancel from an intake-only submission. You may request withdrawal of your submission through the support channel once it is published, subject to any legal retention obligations.

Before paid ordering opens, BuildGuard must publish the confirmed cancellation window, treatment of work already started or reports already delivered, refund eligibility and the request procedure. These arrangements are not yet active, and this page does not impose a blanket no-refund rule.

Duplicate or erroneous charges, non-delivery and material service defects must be addressed through the confirmed support and refund process, without limiting applicable consumer rights. A change in actual project cost alone does not make an indicative planning estimate a guaranteed quotation.

The support contact, acknowledgement time, assessment period and refund processing timeline will be published before payment activation. The handling of any payment-provider processing time or non-refundable charges, if applicable, must also be disclosed before purchase; none is asserted here.

For future payment-related requests, retain the order/submission reference and payment receipt. Do not share banking passwords, card security codes or OTPs. Do not send any payment now to an unofficial link or personal account.

Level 2 scope and price are confirmed separately after document review. Any cancellation or refund terms for a Level 2 engagement must be disclosed and agreed before paid work begins. A Level 2 intake alone creates no payment obligation.